Medford Utility Customers: Go Paperless—Here’s How

Published on August 14, 2025

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Starting on September 8, 2025, City of Medford utility customers who receive a paper (mailed) utility bill will see a $3.00 monthly fee added to their account.

Avoid the Fee—Go Paperless!

Customers enrolled in paperless billing will not be charged the new monthly fee.  To avoid the charge, sign up by Sunday, September 7, 2025.

Here’s how to enroll:

  1. Visit https://utilitybilling.cityofmedford.org/
  2. Log in with your existing account or register for a new one

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3. Under Account Overview, select Yes next to Paperless Bill

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The new fee, recommended by the Budget Stabilization Committee, will help cover the cost of printing, mailing, and processing paper bills and late notices.

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