The City will make reasonable modifications (“accommodations”) in policies, practices, or procedures when the modification is necessary to avoid discrimination on the basis of disability. However, the City is not required to make a modification when it would fundamentally alter the nature of the service, program, or activity, cause undue financial or administrative burden, or create a threat to safety.
Examples of Reasonable Modifications:
City staff assisting people with disabilities (cognitive, mobility, visual, etc.) in filling out a form
Granting extra speaking time in a public comment session to a person with a speech disability or who is using an interpreter
Allowing a Service Animal -- that is a dog trained to perform specific tasks related to the disability of its handler -- in an area that would otherwise not allow animals. For more information on this example see Service Animal Policy(PDF, 359KB)
Request by contacting the department where you are doing business, or the ADA & Title VI Coordinator by email at ADA@cityofmedford.org or phone at 541-774-2074 if you cannot use email.