The Utility Billing Department provides customer service as well as billing services for the City of Medford. Utility fees help operate and maintain our city.
These fees go towards maintaining the city streets, sewer and storm drain lines. Fees are also used to maintain parks, public right-of-ways and provides funds for public safety.
The City of Medford offers several ways to pay your utility bill. Simplify your life by paying your monthly City of Medford Utilities bill through our Self Service Portal.
Make recurring or one-time payments by using a credit card on our online payment portal, a secure customer service website. Either pay as a guest or login/sign up to access your account.
*If you are signing up for the first time, makes sure to have your customer and account number to register and activate your account.
Create an account to have access to:
Pay Your Utility Bill
Don't want to worry about missing a payment? Set your account up with autopay directly from your checking account or debit/credit card. Its free of charge to Medford residents and businesses.
Enroll in Autopay
Auto pay can take up to 30 days to process first payment. To avoid late fees and past due notices continue to pay your bill manually until you see "Autopay" printed at the top of your statement.
Call: 541-774-2140 and Select Option #2
In the automated system you can:
Credit card payments by phone is available 24 hours a day, 7 days a week.
Representatives are also available to assist during our business hours of Monday-Friday 8:00am to 5:00pm.
City of Medford City Hall ( 1st floor counter), Monday thru Friday from 8:00am to 5:00pm.
You can also leave a check or money order in our after-hours drop box.
Send a check payable to the City of Medford in the envelope provided with your bill to:
City of Medford Utilities
P.O. Box 2327
Portland, OR 97208-2327
The City maintains the drop boxes located at Lausmann Annex and City Hall. The remainder of the drop boxes are maintained by the businesses as a courtesy, therefore we are not responsible for payments that are not received by us in a reasonable time period.
Monday - Friday
8:00 a.m. - 5:00 p.m.
Monthly Newsletter(PDF, 811KB)