The City's Complaint/Grievance Procedure is established to meet the requirements of the ADA [28 CFR Part 35.107(b)] to provide prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the ADA which requires non-discrimination on the basis of disability in state and local government services.
This procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability by in the provision of services, activities, or programs of the City of Medford. This procedure does not apply to complaints of employment-related disability discrimination, which are subject to the City’s personnel policies.
A grievance complaint is a report of alleged discrimination on the basis of disability in services, activities, or programs of the City of Medford. If this has happened to you, please file your grievance complaint by one of the methods below. File as soon as possible, no later than 60 days after the incident. This procedure does not apply to complaints of employment-related discrimination.
If you need alternate format communication, a modified procedure, or other assistance, please contact the ADA Coordinator, Bonnie Huard, at 541-774-2074 or email firstname.lastname@example.org.